FAQ

FAQ & Requirements

I love Snoutsville already! What are the requirements to stay with you?

Awww! Thank you for asking the most important question ever! Here are some basic requirements to stay at Snoutsville:

Guests older than 12 months must be neutered or spayed (no exception).
Guests must be fully house-broken.
Guests must be comfortable being left alone for short periods without barking, pawning, panicking, chewing objects, etc. Extra charges might apply.
Email a copy of your dog's up-to-date vaccines: Bordetella (yearly), Rabies (1 or 3 years), DHPP or DHLPP (1 or 3 years), and Canine Influenza (must cover both H3N2 and H3N8 strains).
Flea and tick medication must be given to protect the dog throughout their stay. We can administer flea and tick medication if coverage expires while your dog is with us.
A collar with a readable name tag and working owner’s phone number (address highly recommended) must be worn at all times.
Guests must be groomed before coming to Snoutsville for an extended period (please check for fleas and ticks).
We care about our guests' health. Please inform us if your dog is ill or was recently ill. We will not be able to take sick pups.
$15 charge/day for pups younger than 18 months and seniors who need extra supervision and care.
We do not accept aggressive or reactive dogs.

Will you be providing food? My dog is on a special diet!

Suddenly switching diets might upset your dog's tummy. For this reason, we require that you supply the food your dog usually eats. We have limited fridge and freezer space for fresh food. Please let us know before booking to make sure we can accommodate your request.

I am planning a long vacation. How far in advance should I book?

We get booked pretty quickly during the holidays in general (MLK weekend, Easter, Memorial Day Weekend, Labor Day Weekend, Thanksgiving, Christmas, etc). Our busiest months are the summer months and November-December. Summer and holiday rates apply.

We recommend booking at least a few weeks in advance for holidays and long stays. Non-refundable 50% deposit due at the time of reservation for stays longer than 2 nights. Please check out our Services page for prices.

I want to see how much fun my fur baby is having. Will you be posting pictures?

Absolutely! To check out what your fur babies are doing while you’re away, follow our Instagram page @snoutsville (we will be happy to tag you and even happier when you repost us!). If you like any of the pictures we post, please let us know and we will send them to you.

I can't find a phone number for you. What's the best way to contact you?

Please refer to the contact information below. The quickest way to reach us is via Direct Messaging on Instagram. Do not worry! Our phone number will be provided during your first stay.

Something came up. I need to change my reservation or extend my stay. What's your modification/cancellation policy?

While we understand that plans may change we ask you to be considerate. Some important things to keep in mind when booking:

Late pick-ups and drop-offs will be charged $15 (Mon-Fri), $20 (Sat-Sun) $25 (Summer and Holidays). There is a 10-minute grace period.
Last-minute extension for overnight stay: $30.
Special Rates: The holiday rate is applied ±5 days from the actual holiday. Examples of holidays are MLK, Valentine’s Day, President's Day, Easter, Mother's Day, Father's Day, Memorial Day, Fourth of July, Labor Day, Veterans Day, Thanksgiving, Christmas, New Year’s Eve etc. Thanksgiving rates will be applied from the Friday prior to it through the end of November. Winter holiday rates will be applied from the second Friday of December through the end of the first weekend of January. Summer rates are from June 1 through the end of September.
Stays of 2 (two) nights or longer and holiday stays of any length require a 50% non-refundable deposit due at the time of reservation. Deposits can be made via check (to "Snoutsville LLC") or Zelle (stay@snoutsville.com OR using the Tag @snoutsville). The remaining balance is due via cash, check, or Zelle at pick-up. Deposit must be sent within 7 (seven) days from the day the estimate is received or the reservation will be canceled.
For stays shorter than 2 (two) nights and daycare, clients must cancel 48 hours before the beginning of their booking. If the Client cancels after the 48 hour deadline, the Client will pay in full. Last minute cancellation also requires full payment.
Any deposits made will not be returned and full payment must still be paid regardless of any early return home by the Client or if the Dog's stay must be interrupted for reasons outside Snoutsville's control.
Snoutsville reserves the right to modify and terminate this agreement at any time, at its sole discretion.

My dog had so much fun at Snoutsville! Thank you for taking such great care of them. Now it's time to pay! What's your preferred method? May I add a tip?

Thank you for thinking about tipping us. Tips always put a big smile on our faces. Don't be shy! We truly appreciate you. We accept cash, check, or Zelle (stay@snoutsville.com)

One last question. Do you offer any perks?

Absolutely! Glad you asked. We offer perks for birthdays and recommendations. See the details below:

If it’s your Snout’s birthday while they’re with us for a long stay, they’ll get a yummy treat AND a complimentary hike or walk (only for fully leash-trained pups).
When you recommend us to a friend and they book an overnight stay of two or more nights you will both receive a complimentary hike or walk (only for fully leash-trained pups).